A factory reset will only work successfully if your frame is unpaired from your account.

Logging in to the Application

1. Visit www.nixplay.com and log in to your account.

2. Go to the Picture Frames tab and select your picture frames.

3. Scroll down and press the Remove Photo Frame button at the bottom right of the page.

4. Enter your account password.

Using the Mobile App

1. Open the Nixplay app.

2. Press the 'Photo Frames' option at the bottom of the app screen.

3. Press the 'Settings' option in the upper right corner.

4. Scroll down and press the red unpair button on the screen.

5. Enter your account password and press the unpair button again.

To reset the photo frame to factory settings

1. You will need to have a paper clip handy.

2. Unplug the AC adapter from the photo frame.

3. Press and hold the reset switch button in the small hole with the paper clip. (Do not use a large paper clip or you will damage the switch).

4. While holding down the reset button (you should feel a click), plug back in the AC adapter. (Do not release the reset switch button.) On the picture frame screen, you can release the reset switch button when you see a blue progress bar inside a red rectangle. (For other photo frames, a clock and a set of gears will appear when resetting the photo frame) .

5. Please be patient as it will take a few minutes to load, the blue loading bar will be displayed during loading and may be delayed up to halfway, this is normal.

6. After the update, you will be asked to connect the frame to a WIFI connection. Once the frame is connected to WIFI, the serial number will be displayed on the screen.

7. After resetting the picture frame. you will need to pair it again. When the photo frame displays the serial number: Log in to your Nixplay account.

8. Go to the Photo Frames tab and select Pair New Photo Frame. Enter your 16-digit serial number and follow the next steps provided in the Nixplay web app or mobile app.

FAQ-mini

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