We want you to shop with confidence. Please review our return, refund, and price adjustment policies below.

1. Return Eligibility

We accept return requests within 14 calendar days of the delivery date.

To initiate a return, please use the "Return" or "After-Sales" option within your order management page.

Returned items must be with all original packaging, accessories, and documentation included.

Devices must be factory reset with all user data removed prior to return. Failure to do so may result in additional processing fees or partial refund.

Items without original packaging or returned in damaged or incomplete condition may not be accepted or may qualify for partial refund.

Returns are only accepted for orders shipped within the United States.

2. Price Adjustment

If the price of an item drops on our website within 30 days of your purchase, we'll refund the difference.

The product must be identical and still in stock. Submit your request through your order page.

3. Cancellation

Orders can be canceled before they are shipped for a full refund.

If the order has already shipped, it must be received first, then returned through the standard return process.

4. Return Shipping & Conditions

If your return is due to defect, damage, or shipping error, we will provide a pre-paid return label.

If returning for personal reasons (e.g., no longer needed, wrong item ordered), customers are responsible for return shipping.

No restocking fees apply.

Do not return items without authorization or to the manufacturer.

Returns must originate from within the continental U.S.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method, such as your credit card, PayPal, or other platform used at checkout.

Please allow a few business days for the refund to appear in your account.

Returns missing accessories, packaging, or with signs of use/damage may receive partial refunds.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.
• Contact your credit card provider (it may take time to post).
• Contact your bank (processing delays may occur).

Still no refund? Contact us at support@apolosign.com.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please provide 2–3 clear photos showing:

• The issue with the product
• The packaging and its condition
• The shipping label

We will arrange a free replacement and assist you with return instructions.

8. Return Address

Our customer service team will provide the return address once your request is approved.

Please do not return your item without prior authorization.

Contact Us

If you have any questions about your return or refund, feel free to reach us at: support@apolosign.com