Protection Plans
To provide you with a safer and more reliable shopping experience, Apolosign has partnered with Xcotton, a third-party protection service provider, to offer shipping and product protection services.
If you purchase an additional Protection Plan, including Shipping Protection or an Extended Warranty, you can contact Xcotton directly for assistance if a covered issue occurs.
Below, you’ll find the applicable protection policies and coverage details provided by Xcotton.
Shipping Protection
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claim shipping protection.
* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.
Shipping Protection FAQs
1. Shipping Protection Service Coverage
Once you purchase the insurance, your products will be fully covered during the shipping process. Specific coverage includes, but is not limited to:
- Lost Products: If your product is lost during shipping, you can file a claim in accordance with the insurance terms.
- Damaged Products: If the product is damaged during shipping, the insurance will provide compensation.
- Other Unforeseen Circumstances: If the product is damaged or lost due to force majeure (e.g., traffic accidents), the insurance will handle the claims based on specific terms.
2. How to Purchase Shipping Protection
At checkout, you can choose to purchase Shipping Protection. If you select this option, the service fee will be automatically added to your total order amount. Please note that the Shipping Protection service is order-based and will cover only the products purchased in the order.
3. Shipping Protection Service and Claims Process
After purchasing the Shipping Protection service, you will receive the coverage details and Xcotton's contact details, including the Shipping Protection service number, claims guide, and the claims process.
- Contacting Xcotton: If your product is lost or damaged during shipping, please contact Xcotton immediately to initiate a claim. You can file a claim using the Shipping Protection service number and the provided contact details.
- Claim Requirements: According to the service terms, you may need to provide relevant supporting documents, such as a proof from the shipping company, photos of the damaged product, etc. Please refer to Xcotton's claims guide for specific requirements.
4. Liability Statement
Responsibility for Purchasing Shipping Protection: Once you purchase the Shipping Protection service, any risks related to product damage or loss during shipping will be covered by Xcotton. We will assist you by providing necessary information, but the claims process will be handled solely by Xcotton.
5. Insurance Terms and Exemption Clauses
- Insurance Terms: The terms and conditions provided by Xcotton will apply to customers who purchase the Shipping Protection service. Please read the insurance terms carefully before purchasing to understand the coverage, claims process, and other relevant details.
- Exemption Clauses: In certain situations (e.g., if incorrect delivery information is provided or if the product is intentionally damaged), Xcotton may not be liable for compensation. For detailed exemption clauses, please refer to the terms and policies provided by Xcotton.
6. Cancellation
- If your order has not been shipped, please contact us to request a refund for the shipping protection.
- If your order has already been shipped, the shipping protection cannot be canceled.
7. Special Reminders
- Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.
- Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, contact support@xcottons.com as soon as possible to start the claims process.
Product Protection
Xcotton's Product Protection covers accidental damage—such as drops, cracks, or liquid spills—as well as power surges, starting from the shipping date. The plan also covers mechanical and electrical breakdowns that occur after the manufacturer's warranty expires. To ensure a smooth and efficient claims process, we have created this simple guide to help you file a claim.
Product Protection FAQs
1. Xcotton Product Protection Plan Coverage
Xcotton offers 3 Product Protection Plans: 1 year / 2 years / 3 years. The product protection plan specifically covers the following:
- Extended warranty after manufacturer's warranty expires.
- Accidental damage.
- Power surge.
Example: For a product that comes with a 1-year manufacturer's warranty, the Product Protection Plan covers the following:
- 1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.
- 2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 1-year warranty is covered by Xcotton (Partner with AIG).
- 3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 2 years warranty is covered by Xcotton (Partner with AIG).
2. Xcotton Product Protection Plan Cost
The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.
3. Xcotton Product Protection Plan Enrollment and Activation
You may enroll in the plan together with the purchase of our products on the Merchant Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the shipping date.
4. Claims Process
If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton's claims specialist will guide you through the process. Merchant also provides assistance as needed.
Please note: The aggregate claim amount is limited to the original purchase price of your product.
5. Returns and Protection Plans
If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.
6. Disclaimer
The product protection plan's coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan's terms and conditions carefully and confirm the scope of coverage.
7. Contact Information
For any inquiries or claims regarding your Product Protection Plan, please contact Xcotton directly:
- Email: support@xcottons.com
- CC: support@apolosign.com
Thank you for your understanding and support. We hope you enjoy your shopping experience!
8. Cancellation
Cancellation is allowed anytime. Refunds depend on timing:
Within 60 days of purchase:
- No claims filed: Full refund (100% of the Product Protection plan price).
- Claims filed: Refund = Product Protection plan price - paid claim amount(s).
After 60 days of purchase:
Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price - paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
You may refer to the Xcotton Product Protection Plan's Terms and Conditions for details.
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claim shipping protection.
* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.
Shipping Protection FAQs
1. Shipping Protection Service Coverage
Once you purchase the insurance, your products will be fully covered during the shipping process. Specific coverage includes, but is not limited to:
- Lost Products: If your product is lost during shipping, you can file a claim in accordance with the insurance terms.
- Damaged Products: If the product is damaged during shipping, the insurance will provide compensation.
- Other Unforeseen Circumstances: If the product is damaged or lost due to force majeure (e.g., traffic accidents), the insurance will handle the claims based on specific terms.
2. How to Purchase Shipping Protection
At checkout, you can choose to purchase Shipping Protection. If you select this option, the service fee will be automatically added to your total order amount. Please note that the Shipping Protection service is order-based and will cover only the products purchased in the order.
3. Shipping Protection Service and Claims Process
After purchasing the Shipping Protection service, you will receive the coverage details and Xcotton's contact details, including the Shipping Protection service number, claims guide, and the claims process.
- Contacting Xcotton: If your product is lost or damaged during shipping, please contact Xcotton immediately to initiate a claim. You can file a claim using the Shipping Protection service number and the provided contact details.
- Claim Requirements: According to the service terms, you may need to provide relevant supporting documents, such as a proof from the shipping company, photos of the damaged product, etc. Please refer to Xcotton's claims guide for specific requirements.
4. Liability Statement
Responsibility for Purchasing Shipping Protection: Once you purchase the Shipping Protection service, any risks related to product damage or loss during shipping will be covered by Xcotton. We will assist you by providing necessary information, but the claims process will be handled solely by Xcotton.
5. Insurance Terms and Exemption Clauses
- Insurance Terms: The terms and conditions provided by Xcotton will apply to customers who purchase the Shipping Protection service. Please read the insurance terms carefully before purchasing to understand the coverage, claims process, and other relevant details.
- Exemption Clauses: In certain situations (e.g., if incorrect delivery information is provided or if the product is intentionally damaged), Xcotton may not be liable for compensation. For detailed exemption clauses, please refer to the terms and policies provided by Xcotton.
6. Cancellation
- If your order has not been shipped, please contact us to request a refund for the shipping protection.
- If your order has already been shipped, the shipping protection cannot be canceled.
7. Special Reminders
- Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.
- Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, contact support@xcottons.com as soon as possible to start the claims process.
Xcotton's Product Protection covers accidental damage—such as drops, cracks, or liquid spills—as well as power surges, starting from the shipping date. The plan also covers mechanical and electrical breakdowns that occur after the manufacturer's warranty expires. To ensure a smooth and efficient claims process, we have created this simple guide to help you file a claim.
Product Protection FAQs
1. Xcotton Product Protection Plan Coverage
Xcotton offers 3 Product Protection Plans: 1 year / 2 years / 3 years. The product protection plan specifically covers the following:
- Extended warranty after manufacturer's warranty expires.
- Accidental damage.
- Power surge.
Example: For a product that comes with a 1-year manufacturer's warranty, the Product Protection Plan covers the following:
- 1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.
- 2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 1-year warranty is covered by Xcotton (Partner with AIG).
- 3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 2 years warranty is covered by Xcotton (Partner with AIG).
2. Xcotton Product Protection Plan Cost
The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.
3. Xcotton Product Protection Plan Enrollment and Activation
You may enroll in the plan together with the purchase of our products on the Merchant Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the shipping date.
4. Claims Process
If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton's claims specialist will guide you through the process. Merchant also provides assistance as needed.
Please note: The aggregate claim amount is limited to the original purchase price of your product.
5. Returns and Protection Plans
If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.
6. Disclaimer
The product protection plan's coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan's terms and conditions carefully and confirm the scope of coverage.
7. Contact Information
For any inquiries or claims regarding your Product Protection Plan, please contact Xcotton directly:
- Email: support@xcottons.com
- CC: support@apolosign.com
Thank you for your understanding and support. We hope you enjoy your shopping experience!
8. Cancellation
Cancellation is allowed anytime. Refunds depend on timing:
Within 60 days of purchase:
- No claims filed: Full refund (100% of the Product Protection plan price).
- Claims filed: Refund = Product Protection plan price - paid claim amount(s).
After 60 days of purchase:
Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price - paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
You may refer to the Xcotton Product Protection Plan's Terms and Conditions for details.
Powered by Xcotton
Whatever happened, start your claim here,a specialist will guide you through next steps.
FAQs
Shipping Protection covers packages that are lost, damaged, delayed, or misdelivered during transit — including partial loss, porch piracy, and carrier delivery errors.
A package is considered lost if logistics tracking shows no delivery and it hasn't arrived within 30 days of shipment (domestic) or 60 days of shipment (international). If your shipment exceeds these timeframes, you are eligible to submit a claim for a full refund or replacement.
If your order has not been shipped, please contact us to request a refund for the shipping protection.
If your order has already been shipped, the shipping protection cannot be canceled.
The plan covers accidental damage (such as dropping, cracking or spilling liquid on Your Covered Products) from the
day you purchased the plan. The plan also covers mechanical and electrical breakdowns or malformations to Your
Covered Product that occurs after the manufacturer's warranty has expired.
ADH and Power Surge coverage begins on the date your order is marked as shipped. Coverage for mechanical/electrical failure begins after your manufacturer's warranty expires.
Example: If you purchase a 3-year Product Protection plan for a product with a 1-year manufacturer's warranty:Year 1: ADH + Power Surge coverage is active (mechanical/electrical failures are handled under your manufacturer's warranty)
Year 2–3: ADH + Power Surge coverage continues, and mechanical/electrical failure coverage also becomes active, since your manufacturer's warranty has expired
To file a claim, log into our claims portal at sp.xcottons.com/parcel#/productProtection/protection-login, or email our support team at support@xcottons.com. The Administrator will help evaluate the issue and provide You with instructions for filing a claim. Customer service agents will be available to answer Your calls between the hours of 09:00 and 18:00. After business hours and during the weekends, You may also leave a voice message describing Your claim, which We will respond to within 24 hours under normal circumstances.
We reserve the right to inspect the Covered Product upon receipt or at the time of Service. We may request information such as the make and model of the Covered Product, serial number, or original purchase date of the Covered Product.
Please note that the Administrator must authorize any reimbursements to be eligible for coverage. We may deny any claims or decline to reimburse You for any Covered Breakdowns where You fail to follow this Plan’s claims procedures or to receive the Administrator’s prior approval.
All claims must be reported within thirty (30) days from the Covered Breakdown and prior to the Plan’s expiration to be eligible for coverage.
Yes, you can cancel anytime during your coverage period.
Within 60 days of purchase, no claims filed: 100% refund.
Within 60 days of purchase, with claims filed: refund = plan price minus amount already paid out.
After 60 days of purchase: refund is prorated based on remaining coverage days, minus any claims paid, minus an administrative fee (varies by state, capped at $50).
You'll receive an initial response within 24 hours of filing. Once all required documentation is submitted, payment or reshipment is completed within 2 business days.
Need Help with Your Claim?
We're here to help. Contact Apolosign, and we'll assist you with submitting your claim to the protection provider.
